Technical Support

Customer Technical Support

If you’re unable to log in, please raise a support ticket by emailing support@rackreporting.com or call 0845 8 920 911. 

When emailing, please ensure you email from your registered business email address

Opening Hours – Monday to Saturday 9am until 5pm. Technical support email will be available until 9pm Monday to Friday. 

That doesn’t sound good – and we want to get this resolved promptly for you. 

Please call 08458920911 selecting option 9. We’re on hand Monday to Saturday 9am until 6pm, or by email until 9pm Monday to Friday. 

Please take a screenshot of the error you are seeing and if requested, send to support@rackreporting.com

The easiest way to make a change to a report is by emailing support@rackreporting.com quoting the incident number. One of the team will respond within 6 working hours. 

Telephone 0845 8 920 911 or support@rackreporting.com

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